This is all over the blogosphere already, but I have to mention the story of 75-year-old Mona “The Hammer” Shaw. After being treated like crap by her local Comcast customer service office, she returned with a hammer and started destroying office equipment. Hasn’t everyone wanted to do that to their cable company at some point? I have one word for her: DirecTV.
It’s a good thing she didn’t have to go to a Sears service center in Pittsburgh.